RESUME
Christopher James "CJ" Flynn
WORK EXPERIENCE
Wix.com,
Cedar Rapids, IA.
February 2022 - present
E-Commerce Point of Contact and Advanced Troubleshooting Expert, specializing in increasing site traffic, revenue, and online presence. Resolving client’s website needs by phone, chat, or email.
Technically Easier,
Hiawatha, IA.
January 2009 - present
Educating clients on how to use a variety of popular technologies and what would fit their needs in order for them to find solutions that make their lives technically easier.
South Slope Cooperative Communications,
North Liberty, IA.
April 2018 - April 2021
Helping customers understand what services they have and/or needed, processed service orders, and trouble tickets. Administering the FCC/USAC Lifeline program to make high speed broadband internet more accessible.
ImOm Communications, LLC,
Cedar Rapids, IA.
October 2014 - February 2018
Always striving for first call resolution. Investigating technical problems by prioritizing and organizing efforts according to customer and network impact by confirming and isolating the problem. Escalating communication to relevant departments, when necessary, to schedule a service call, or alert network of an outage.
hibu,
Cedar Rapids, IA.
August 2013 - July 2014.
Selling print options, digital advertising and websites to businesses of all sizes in the USA.
Security Coverage, Inc.,
Cedar Rapids, IA.
January - March 2011
Providing technical customer service support by phone for cable TV and internet service providers.
EDUCATION
Kirkwood Community College,
Cedar Rapids, IA.
Associate of Applied ScienceDegree, Marketing Management. May 2013.